Title: Outbound Customer Consultant - German speaking
Hours: Full Time with possible part time opportunities
Location: Glasgow City Centre
Salary: Negotiable, depending on experience plus bonus, incentives and benefits
We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.
Want to be part of a team that literally change people lives?
We are recruiting results driven, self-motivated individuals who are able to exceed targets whilst continually delivering a first class experience to our patients.
You will be contacting people who have expressed an interest in our services with a view to converting to an appointment or sale. Although the role is based in our fantastic Glasgow offices it is contacting patients in German therefore spoken and written German to native standard is required along with fluent English.
The role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.
Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 7pm (Mon to Fri) with no weekend working.
What’s in it for you?
This is a brilliant opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer
Over £400 million has been invested in our clinics and in the most advanced technology, so it’s no wonder that we’re the number one choice for laser eye surgery patients in the UK. Every week, our optometrists and surgeons help to transform the vision of thousands of people across the country.
Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.