Optical Express is a world leader in our industry with multiple arms to our business across vision correction surgery and optical solutions.
Our patients rightly expect the best when they come to our clinics for treatment, as such we are creating some exciting new roles to ensure they receive the very best service, we are seeking a “front of house” specialist; to act as Host/Hostess, someone who knows how to make people feel welcome and special.
One role is based in our Bluewater clinic in London; this is a true flagship “mixed services location” which includes optical retailing, refractive consultations and laser eye and lens surgery.
As Host/Hostess, you will provide a courteous and efficient service taking care of patients when they arrive in clinic and ensure that they are provided with attentive service throughout their time with us.
This exciting role involves a combination of service and operational tasks;
Applicants must exude a confident presence. You will have enthusiasm, a customer focused attitude and a desire to provide our patients with an outstanding quality of service.
In short we want our patients to be pampered and feel completely relaxed and comfortable whilst in our care.
Your background will be in a similar environment within a clinical setting; equally we are happy to talk to people from a high end hospitality background such as hotels and serviced apartments.
You must be polite, well groomed, and discrete. Nothing will be too much trouble and your service will be delivered with a genuine smile every time.
Optical Express surgeons have performed more than 1 million eye surgery procedures in the UK and over 2 million eye surgery procedures worldwide. In a survey of 303,665 Optical Express patients, 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing eye surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study of 190,231 Optical Express patients with the most common prescriptions we treat, 99.2% achieved 20/20 vision or better following treatment.