• Optical Advisor/ Sales Assistant - Harpurhay

    Job Location UK-Harpurhey
    Job ID
    Permanent Full-Time
    Job Category
  • Overview

    Job Title – Optical Advisor

    Location – Harpurhay

    Hours – 40 hours per week 

    Competitive salary, bonus & benefits, full training will be given.

    We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider.


    We are the number one choice for laser eye surgery patients in the UK. Every week, our surgeons perform thousands of eye surgery procedures and we have invested over £400 million in our technology to provide the very best treatment and visual outcomes for our patients. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.

    This is where you come in as we are looking for a new member of staff to work in our prestigious store in Harpurhay to cover the role of Optical Advisor, here you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times.

    The role of an Optical Advisor with Optical Express offers you far more than just a job in retail, giving you more responsibility, training and the real chance of career progression. Part of that journey will involve building rapport quickly and having the ability to identify the needs of the customer, and in doing so, being able to sell the benefits of purchasing glasses or contact lenses with Optical Express and working closely with the customer to achieve a successful sale.

    Key Responsibilities and Accountabilities

    Every day will bring something new but your day to day role will involve:

    • Using your customer service and influencing skills to advise potential patients on the most suitable and appropriate solution for their needs.
    • Maximising conversion opportunities with patients to our premier treatments.
    • Maintaining an up-to-date knowledge on all products and associated key features and benefits.
    • Completing ‘three way’ handovers according to protocol.
    • Accurately maintaining all manual and computerised customer records in accordance with Data Protection.
    • Creating sales opportunities and delivering on challenging but attainable targets.
    • Assisting in the running of the store/Clinic, answering the telephone, stock ordering and stock checking and general reception duties.


    What do we need?


    We are looking for applicants who have a passion for providing world class customer service, strong organisational and communication skills and the ability to influence outcomes by working closely with others. Articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.


    What’s in it for you?

    • Competitive salary
    • Free or discounted optical products/procedures
    • Career progression
    • Modern working environment with superb technology support

    Please apply now by uploading your CV.

    This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

    Optical Express is an equal opportunities employer


    Apply for this vacancy

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