• Manager - 200 SVS

    Job Location UK-Glasgow
    Job ID
    18-6033
    Type
    Permanent Full-Time
    Job Category
    Store Management
  • Overview

    We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to almost 130 stores and clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.

     

    We are looking to employ a high performing clinic manager for our flagship facility in Glasgow. Based in a landmark building with superb facilities the clinic is a centre of excellence where our refractive training is carried out, it also houses a cutting edge surgical suite.

    We are looking for someone rather special to run this clinic who will be responsible for the operational efficiency of the clinic; a key part of your role will be developing your team to deliver a world class patient experience who have chosen Optical Express for Laser Vision Correction (LVC) and Intraocular Lens (IOL) procedures.

    You will absolutely have strong management experience within an optical/ clinic/health/medical setting and can deliver results through your passion for people and by working closely with others to develop them through performance management.

    It goes without saying you will possess excellent communication and presentation skills, be articulate, motivated to succeed with a willingness to learn and progress within Optical Express.

    Key Responsibilities and Accountabilities

    • Ensure the levels of professionalism, customer care, product knowledge and skills of all staff within the clinic meet or exceed the company standard in order to exceed patient expectations.
    • Ensure the Clinic is presentable and maintained to the highest standards of tidiness and clinical cleanliness standards and promotes the professional image of Optical Express
    • Recruit, induct, coach & support the team to ensure all staff within the clinic meet the acceptable levels of knowledge and competence
    • Promote team work between the professional, clinical and retail teams
    • All aspects of Health and Safety for the Clinic and its employees and to ensure that all guidelines and legal requirements are upheld
    • Maximise conversion opportunities with the patients to our premier treatments in both refractive and optical products
    • Ensure the clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs

    Minimum Requirements

    • Experienced people manager and business leader, managing a range of staff from receptionist to surgeons, cleaning staff to specialist optometrists.
    • Excellent communication and presentation skills
    • Adaptable with a flexible approach to work
    • Articulate and presentable with meticulous attention to detail
    • Microsoft office and outlook experience
    • Ability to negotiate and influence outcomes
    • Demonstrate confidentiality, integrity and discretion
    • Self-motivated, enthusiastic and well presented

    Desirable:

    • Optical Experience

    What’s in it for you?

    • Highly competitive salary
    • Free or discounted optical products/procedures
    • Career progression
    • Onsite spa and restaurant
    • Modern working environment with superb technology support

     

    Over £400 million has been invested in our clinics and in the most advanced technology, so it’s no wonder we’re the number one choice for laser eye surgery patients in the UK. Every week, our optometrists and surgeons help to transform the vision of thousands of people across the country.

    Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined; in fact, over 99% of our patients would recommend us.

    Apply for this vacancy

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