• Outbound Sales Consultant - Glasgow

    Job Location UK-Glasgow
    Job ID
    Permanent Full-Time
    Job Category
    Customer Contact Centre
  • Overview

    Title: Outbound Sales Consultant

    Hours: Full Time (40hrs), between 9am and 8pm (Monday to Friday) with 1 weekend in 4

    Location: Glasgow City Centre

    Salary: Over 80% of our staff earn circa £27,000 with some earning significantly more due to the realistic targets resulting in regular, uncapped bonus.


    About us

    We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider.

    We are the number one choice for laser eye surgery patients in the UK. Every week, our surgeons perform thousands of eye surgery procedures and we have invested over £400 million in our technology to provide the very best treatment and visual outcomes for our patients. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.


    Do you want to be part of a team that can literally change peoples lives?

    We are currently recruiting results driven, self-motivated individuals who are able to exceed sales targets whilst continually delivering a first class experience to our patients.

    You will be contacting people who have attended a consultation to talk through their option and answer any questions with the aim of booking them in for the procedure.


    Key Responsibilities and Accountabilities

    • Making contact with patients who have recently attended an initial consultation
    • Promoting the lifestyle and clinical benefits of our treatments
    • Manage the patient pipeline
    • Providing an exceptional after sales service

    Minimum Requirements

    • Achievement within outbound sales
    • Ability to work as part of a team
    • Proven track record of exceeding KPI’s and sales targets
    • Ability to converse and relate to a wide range of people
    • Excellent communication skills with empathy and understanding
    • Ability to deliver first class customer service
    • Strong IT skills – database, word/excel and email
    • Teamwork, with the skills to add value to the existing set up


    This role is all about the customer experience coupled with exceeding conversion targets. You must be comfortable making outbound calls to discuss the consultation, benefits and options with the ultimate aim to book the patient in for the treatment, therefore you need to be resilient, have a caring, empathetic nature and be comfortable working to targets.

    Flexibility is needed in order to ensure optimum cover at all times, working patterns are agreed well in advance so you have plenty of notice to plan outside of work, you will work a 40 hour week between 9am and 8pm (Monday to Friday) with 1 weekend in 4.


    What’s in it for you?

    • Competitive salary with uncapped bonus and a host of benefits including individual reward
    • Free or discounted optical products/procedures
    • On site subsidised restaurant and subsidised professional spa facilities
    • Career progression
    • Modern working environment with superb technology support
    • First class training in our product range
    • 40 hours per week, working just 1 weekend in 4

    This is a superb opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.


    Apply for this vacancy

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