• Outbound Contact Centre Advisor

    Job Location UK-Glasgow
    Job ID
    Permanent Full-Time
    Job Category
    Contact Centre
  • Overview

    Role: Outbound Contact Centre Advisor

    Location: Glasgow City Centre

    Hours: 40 per week (Flexibility required, working 1 in 4 weekends)

    Salary: Competitive + bonus and company benefits


    About us 

    We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider.

    We are the number one choice for laser eye surgery patients in the UK. Every week, our surgeons perform thousands of eye surgery procedures and we have invested over £400 million in our technology to provide the very best treatment and visual outcomes for our patients. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.


    Do you want to be part of a team that can literally change people’s lives?

    Due to continual expansion, Optical Express is seeking experienced Outbound Sales Advisors to join us at our state of the art contact centre in central Glasgow.

    We are looking for individuals who can work well under pressure, remain focused on targets whilst integrating into the current team. You will have the determination to exceed sales targets whilst delivering a world class experience to our patients and customers.

    Key Responsibilities and Accountabilities

    Each day within your role will vary however the core components of your role will include:

    • Engaging with existing or potential customers/patients to encourage them to attend consultation appointments
    • Booking and managing our clinic diaries within the business guidelines
    • Working towards individual targets and KPI’s

    Minimum Requirements

    Key Skills required include:

    • Previous experience within a target driven contact centre environment
    • Outbound contact centre experience
    • Working knowledge of Microsoft packages
    • Excellent rapport building and communication skills with the ability to overcome objections


    What’s in it for you?

    • Full and ongoing training
    • 29 days holiday
    • Pension and refer a friend payment scheme
    • Discounts on Optical Express products
    • Discounts at our on–site restaurant
    • Vodafone discounts for new contracts
    • Child Care Vouchers


    This is a fantastic opportunity to join an expanding organisation and help shape our business growth.


    Please submit your CV today to apply.


    Apply for this vacancy

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