Store Manager - St Patrick, Edin and John St, Penicuik

Job Location UK-Edinburgh - St Patricks | UK-Edinburgh
Job ID
Permanent Full-Time
Job Category
Store Management


Store Manager (dual store cover -  St. Patrick Street Edinburgh and John St Penicuik)

We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider.

We are the number one choice for laser eye surgery patients in the UK. Every week, our surgeons perform thousands of eye surgery procedures and we have invested over £400 million in our technology to provide the very best treatment and visual outcomes for our patients. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.

This is where you come in as we are looking for a manager to work between our stores in St. Patrick Street Edinburgh and John St Penicuik, across both locations you will be responsible for Managing a team and driving store performance



Responsible for the operational efficiency of the stores; a key part of your role will be developing your team to deliver on challenging but attainable sales targets , not only with Laser Eye Surgery and IOL procedures, but also selling the benefits of purchasing glasses or contact lenses with Optical Express.

  • You might come from a retail background where world class customer service comes naturally to you.
  • You will absolutely have strong management experience within a Store/Retail/Clinic setting and can deliver results through your passion for people and by working closely with others to develop them through performance management.
  • It goes without saying you will possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Key Responsibilities and Accountabilities


To promote the benefits of laser eye surgery, IOL, Contact Lens and Glasses to all customers/ patients with passion, enthusiasm and the highest level of product knowledge
To ensure the levels of professionalism, customer care, product knowledge and sales skills of all staff within the Clinic meet or exceed the Company standard in order to sell effectively and meet customer needs
To minimize the occurrence of customer complaints through improved customer care and quality of service. To resolve any complaints quickly, efficiently and professionally and to retain customer loyalty
To ensure that at all times the Clinic is presentable and maintains the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express
To recruit, induct, coach & support the team to ensure that all staff within the Clinic meet the acceptable levels of knowledge and competence
To promote team work between the professional, clinical and retail teams
To be responsible for all aspects of Health and Safety for the Clinic and its employees and to ensure that all guidelines and legal requirements are upheld
To maximise conversion opportunities with the patients to our premier treatments in both refractive and optical products
To ensure the Clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs


What’s in it for you?

Competitive salary
Free or discounted optical products/procedures
Career progression
Modern working environment with superb technology support
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer

Minimum Requirements

Essential Skills:

Experience as a Store/Retail/Clinic Manager
Excellent communication and presentation skills
Adaptable with a flexible approach to work
Articulate and presentable with meticulous attention to detail
Good experience of Microsoft office and outlook
Ability to negotiate & influence outcomes
Demonstrate confidentiality, integrity and discretion
Self-motivated, enthusiastic and well presented

A proven track record of developing a team through performance management
Optical Experience

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