Job Location UK-West Thurrock
Job ID
Permanent Full-Time
Job Category
Store Management


Job Title:             Supervisor  

Hours:                  Full Time 40hrs

Salary:                 £Excellent OTE + Bonus & Benefits

Location:             Lakeside


We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than 100 clinics and have become the UK’s only complete eye care provider.

We are the number one choice for laser eye surgery patients in the UK. Every week, our surgeons perform thousands of eye surgery procedures and we have invested over £400 million in our technology to provide the very best treatment and visual outcomes for our patients. Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined. In fact, over 99% of our patients would recommend us.

This is where you come in as we are looking to recruit a Supervisor for our prestigious Lakeside Clinic. Providing support the Store Manager, you will be customer facing and will working to challenging but attainable targets across our core products. A key part of your role will be developing the store team to deliver on sales, not only with Laser Eye Surgery and IOL procedures, but also with selling the benefits of purchasing glasses or contact lenses with Optical Express compared to their current provider.

Ideally you will come from a management background; either within the Sales/Retail and/or Healthcare sectors, experience within the Optical sector is highly desirable.

Key Responsibilities and Accountabilities


  • To help achieve market share growth and to meet or exceed sales contribution target for the store within agreed budgets and time scales through identifying opportunities and maximizing profitability performance of the store
  • Managing and mentoring a team of Optical Advisors
  • To assist Store Management and fully implement promotional plans and to promote products and services within the store according to agreed national or local campaign briefs and activities and adhering to Company procedures. To effectively drive sales of these products and services using effective planning and monitoring
  • To ensure staff promote the benefits of appropriate procedures and products to all customers with passion and enthusiasm
  • To ensure that the levels of professionalism, customer care, product knowledge and selling skills of all staff within the store meet or exceed the Company standard in order to sell effectively and meet customer needs
  • To effectively and efficiently manage resources (staff / products) to meet customer demands and peak times of trading
  • To minimize the occurrence of customer complaints through improved customer care and quality of service. To resolve any complaints quickly, efficiently and professionally and to retain customer loyalty
  • To ensure that at all times the store is presentable to the patient to the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express.  This includes ensuring a well maintained customer record system



  • Enthusiastic and willingness to learn
  • A hands-on and customer-centric approach
  • Determination to succeed and overall career ambition
  • Self-motivated, enthusiastic and well presented, professional with a strong customer service focus and great commercial awareness
  • Highly motivated, personable with a friendly attitude
  • Optical experience

Essential Skills

  • Excellent communication and presentation skills
  • Adaptable with a flexible approach to work
  • Excellent time management skills and ability to prioritise tasks
  • A confident and professional individual who has fantastic organisational skills
  • Good experience of Microsoft office and outlook
  • Excellent telephone manner
  • Meticulous attention to detail
  • Demonstrate confidentiality, integrity and discretion

What’s in it for you?

  • Competitive salary
  • Free or discounted optical products/procedures
  • Career progression
  • Modern working environment with superb technology support

Please apply now by uploading your CV.


This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.


Optical Express is an equal opportunities employer

Minimum Requirements

  • Proven retail management or team leader experience
  • A proven track record of developing a team through performance management
  • A real passion for Optical Retailing, with a strong desire to exceed customer expectations
  • Excellent planning and organisational skills
  • Strong analytical skills
  • Resilience and determination to succeed in a high pressure environment

Apply for this vacancy

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