Job Title: Patient Advisor/Senior Sales Associate
Hours: Full Time 40hrs
Salary: £Excellent Salary + Great Bonus & Benefits
Location: Shaftesbury Avenue
The Patient Advisor is the Senior Sales Advisor in our Clinic based in Shaftesbury Avenue. They are customer facing and are required to sell the benefits of a refractive procedure such as Laser Eye Surgery or Intra-Occular Lens to new or existing Optical Express patients and customers. Working to challenging but attainable targets, the Sales Advisor will follow our Company patient journey and counselling script with every patient to comply with key regulations involved in these procedures. As well as Laser Eye Surgery and IOL procedures, the Senior Sales Advisors will also sell the benefits of purchasing glasses or contact lenses with Optical Express compared to their current provider. Building rapport, and identifying customer needs, they will use their influencing skills to achieve a successful sale.
The ideal candidate will have a proven track record within a Sales / Retail and/or Healthcare sector. They will have a strong working knowledge of a commercial sales environment and possess excellent customer focus skills coupled with an ability to generate sales. They will need to have robust analytical skills and be able to provide resolutions to problems that they will encounter. Our training & induction programme is designed to give you the skills and technical ability to succeed in the role, as well as keeping you fully informed on competitors, the marketplace and the key factors that will help deliver your sales.
In addition you may have had experience in the following roles: Optical Advisor, Retail Associate, Medical Sales, Retail Management, Customer Services, Telesales, Junior Management roles, Team Leader, Supervisor, Sales Representative, retail sales, pharmacy sales roles.
Key Responsibilities and Accountabilities
About Optical Express
Optical Express surgeons have together performed over 1 million refractive surgery procedures worldwide and in a recent survey of over 97,000 Optical Express patients, over 99% told us they would recommend us to their family and friends. Worldwide, our ophthalmic surgeons have a combined surgical experience of over 1,000 years. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider and in a study completed in December 2013 of nearly 300,000 Optical Express patients, over 99% achieved 20/20 vision or better following treatment.