Receptionist - Shaftesbury Avenue

UK-London - Shaftesbury
Job ID
Permanent Full-Time
Job Category
Optical Advisor


Receptionist - Shaftesbury Avenue


We are currently looking to recruit a Receptionist to work in our laser eye surgery consultation clinic based in our Shaftesbury Avenue Clinic. The Receptionist will work as part of a team to provide a high level of service to the patients and staff and they should have the ability to multi-task in a busy environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and outstanding customer service.


Optical Express surgeons have performed more than 1 million eye surgery procedures in the UK and over 2 million eye surgery procedures worldwide. In a survey of 292,408 Optical Express patients, 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing eye surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study of 184,544 Optical Express patients with the most common prescriptions we treat, 99.2% achieved 20/20 vision or better following treatment.


Key Responsibilities and Accountabilities

Main Duties and key responsibilities:


  • You will be responsible for covering the reception area
  • Maintaining a priority for incoming calls
  • To take clear and concise messages and communicate all messages promptly and accurately
  • Provide admin support to the Manager
  • Maintain stationary stocks and oversee the ordering of new supplies
  • To work as a positive team player

Minimum Requirements

Experience Requirements:

This role requires a confident and professional individual who has fantastic organisational skills

  • Previous reception experience essential
  • An articulate and presentable candidate is essential
  • Computer skills would be an advantage
  • Excellent telephone manner
  • Enthusiastic and willing to learn
  • Meticulous attention to detail
  • Extremely professional approach to work
  • The ability to multi-task (an advantage)
  • Demonstrate confidentiality, integrity and discretion
  • Demonstrate a proactive approach to work and have a ‘can do’ attitude 

Apply for this vacancy

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