Clinical Services Associate - Glasgow

Job Location UK-Glasgow
Job ID
17-5634
Type
Permanent Full-Time
Job Category
Support Functions

Overview

Optical Express surgeons have performed over 1 million refractive surgery procedures worldwide. In a recent survey of 252,179 Optical Express patients, over 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing refractive surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study completed in September 2014 of 336,381 Optical Express patients with the most common prescriptions we treat, over 99% achieved 20/20 vision or better following treatment.

 

Role Summary

 

Job Title – Clinical Services Associate

Location – Glasgow

Hours – Full Time

Competitive salary & benefits, full training will be given.

 

The role of a Clinical Services Associate within Optical Express offers you the opportunity to expand your knowledge on a daily basis working with some of the most talented individuals in the business, giving you more responsibility, training and the real chance of career progression.


As the key point of contact for some of our clinical cases, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times.
Part of that journey will involve building rapport quickly with patients, trouble-shooting complex issues, and working closely with your colleagues to solve problems together.

Key Responsibilities and Accountabilities

Every day will bring something new but your day to day role will involve:

  • Assisting the Clinical Services Director with communications with patients who have clinical or customer care concerns
  • Often dealing with a high volume of varied queries from patients at various stages in their Optical Express journey.
  • Taking ownership of clinical cases, assisting in the management of Clinical Policies and Procedures, supported by experienced clinicians.
  • Managing clinical case patients and ensuring they receive timely care and follow up.
  • Continuous monitoring and improvement of the quality of care that Optical Express provides by effectively managing the incident reporting and resolution process.

Minimum Requirements

We are looking for applicants who have a passion for providing world class customer service, strong organisational and communication skills, and the ability to influence outcomes by working closely with others. Articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. A higher-than-average ability to problem solve and superior analytical skills will be advantageous in this role.

 

You will enjoy working with a close-knit team of some of the most talented individuals in the industry. Optical Express prides itself as an Employer of Choice, and we are proud to support our staff with significant opportunities for ongoing training and development, as well as a competitive benefits package and the ability to work with industry-leading systems and technology.

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