Receptionist/ Patient Advisor - Mobile

Job Location UK-St Albans
Job ID
Permanent Full-Time
Job Category
Optical Advisor


Title: Receptionist/Patient Advisor


Location: St Albans, Northampton, Aylesbury and Milton Keynes

Hours: 40

Competitive salary, bonus & benefits, full training will be given.

We’ve come a long way since the first Optical Express opened in 1991. From just one store, we’ve grown to more than almost 130 stores and clinics and have become the UK’s only complete eye care provider. From glasses and contact lenses to laser, lens and cataract surgery, we’re here to make poor vision a thing of the past for our patients.


Over £400 million has been invested in our clinics and in the most advanced technology, so it’s no wonder we’re the number one choice for laser eye surgery patients in the UK. Every week, our optometrists and surgeons help to transform the vision of thousands of people across the country.

Optical Express has more 5 star Trust Pilot reviews than all the other laser eye surgery providers in the UK combined; in fact, over 99% of our patients would recommend us.

If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious clinics in St Albans, Northampton, Aylesbury and Milton KeynesThis role requires flexibility to cover more than one location as demand dictates.


Key Responsibilities and Accountabilities

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve -

  • Covering the reception area, maintaining a priority for incoming calls at all times
  • Take clear and concise messages
  • Communicating all messages promptly and accurately
  • Provide administrative support to the Manager
  • Maintain stationery stocks and oversee the ordering of new supplies
  • General reception duties as and when required


We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

Minimum Requirements

What’s in it for you?

  • Competitive salary
  • Free or discounted optical products/procedures
  • Career progression
  • Modern working environment with superb technology support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer

Apply for this vacancy

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