Store Manager - Bellshill

UK-Bellshill
Job ID
17-5598
Type
Permanent Full-Time
Job Category
Store Management

Overview

Title: Store Manager

Hours: Full Time

Salary: £Competitive + Bonus + Benefits

Location: Bellshill 

 

This is a great opportunity to join Optical Express as one of our Store Managers. Managing a team of individuals within the store, you will be customer facing and will working to challenging but attainable targets. Responsible for the operational efficiency of the store; a key part of your role will be developing your team to deliver on sales, not only with Laser Eye Surgery and IOL procedures, but also with selling the benefits of purchasing glasses or contact lenses with Optical Express compared to their current provider.

 

The ideal candidate will have a proven track record within a store management background from a sales / Retail and/or Healthcare sector. They will have a strong working knowledge of a commercial sales environment and possess excellent customer focus skills coupled with an ability to generate sales. They will need to have robust analytical skills and be able to provide resolutions to problems that they will encounter.

 

Optical Express surgeons have together performed over 1 million refractive surgery procedures worldwide and in a recent survey of over 97,000 Optical Express patients, over 99% told us they would recommend us to their family and friends. Worldwide, our ophthalmic surgeons have a combined surgical experience of over 1,000 years. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider and in a study completed in December 2013 of nearly 300,000 Optical Express patients, over 99% achieved 20/20 vision or better following treatment.

 

Key Responsibilities and Accountabilities

Responsibilities:

  • All customers are required to be engaged within the first 2 minutes or sooner
  • All staff are to promote the benefits of laser eye surgery, IOL, Contact Lens and Glasses to all customers/ patients with passion, enthusiasm and the highest level of product knowledge
  • To ensure that the levels of professionalism, customer care, product knowledge and selling skills of all staff within the Clinic meet or exceed the Company standard in order to sell effectively and meet customer needs
  • To effectively and efficiently manage resources (staff / products) to meet customer demands and peak times of trading
  • To minimize the occurrence of customer complaints through improved customer care and quality of service. To resolve any complaints quickly, efficiently and professionally and to retain customer loyalty
  • To ensure that at all times the Clinic is presentable and maintains the highest standards of tidiness and cleanliness and promotes the professional image of Optical Express
  • All Patient record files to be completed and filed as per Company best practice
  • To recruit, induct, coach & support the team to ensure that all staff within the Clinic meet the acceptable levels of knowledge and competence
  • To promote team work between the professional, clinical and the retail teams
  • To develop and maintain effective communication networks with other locations within the Region and also at Head Office, in order to identify and maximise opportunities and drive the business
  • To be responsible for all aspects of Health and Safety for the Clinic and its employees and to ensure that all guidelines and legal requirements are upheld
  • To follow all company guidelines and best practice
  • To ensure adherence to all company policy / procedure and relevant legislation in all areas of work
  • Administrative duties such as stock ordering & stock checking
  • To maximise conversion opportunities with the patients to our premier treatments in both refractive and optical products
  • Maintaining an up to date knowledge on all products and associated key features and benefits
  • To keep accurate Patient records and to manage, engage and convert suitable patients who did not book the procedure on the day
  • To ensure the Clinic team influences and advises potential patients on the most suitable and appropriate solution for their needs

 

Minimum Requirements

 Essential Skills

  • Experience as a Store / Clinic Manager
  • Excellent communication and presentation skills
  • Adaptable with a flexible approach to work
  • Excellent time management skills and ability to prioritise tasks
  • An articulate and presentable candidate is essential
  • Good experience of Microsoft office and outlook
  • Meticulous attention to detail
  • Ability to negotiate & influence outcomes
  • Demonstrate confidentiality, integrity and discretion

Desirable

  • A proven track record of developing a team through performance management
  • Degree-educated or degree-calibre
  • A hands-on and customer-centric approach
  • Determination to succeed and overall career ambition
  • Ability to work as part of a team and on own initiative
  • Will be Self-motivated, enthusiastic and well presented
  • The ability to multi-task
  • Highly motivated, personable with a friendly attitude

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