Outbound Sales Advisor - Cumbernauld

UK-Cumbernauld, Glasgow
Job ID
Permanent Full-Time
Job Category
Contact Centre


Job Title: Outbound Sales Advisor

Location: Cumbernauld

Hours: 40hrs over various shift patterns. Part Time hours are also available to suit – No Sunday working

Salary: Up to £16,500 basic plus fantastic OTE, excellent benefits and full training provided


We are currently seeking experienced Outbound Sales Advisors to join our brand new outbound sales team at our Head Office in Westfield, Cumbernauld.

We are looking for Outbound Sales Advisors who can work well under pressure, remain focused on achieving set targets and can integrate into the current team. The Outbound Sales Advisor will have the ability to meet and exceed business sales targets whilst delivering a first class experience to our patients.

Key Responsibilities and Accountabilities

You will be contacting new business leads who have expressed an interest in refractive eye surgery and inviting them along for a consultation at one of our 90 clinics in the UK. In addition you will be working as part of a team however you will be rewarded on your individual performance.


Your day to day role will involve the following tasks:

  • Contacting existing potential customers/patients to encourage them to attend consultation appointments
  • Booking and managing our clinic diaries within the business guidelines
  • You will be supported by your team leader who will provide coaching, feedback and will manage your performance in order for you to achieve your objectives

Minimum Requirements

Essential Skills and Requirements:

  • Experience working in an outbound tele-sales role is essential
  • Great communication skills
  • Ability to work to KPI’s
  • Good experience with Microsoft Office
  • The ability to build rapport with potential patients
  • Confident and outgoing personality
  • Full Driving Licence and access to own car would be preferable however not essential


In return we will offer you the following fantastic benefits:


  • Full Training
  • 29 days paid holiday
  • Pension and refer a friend scheme
  • Discounts on Optical Express products including use of our spa and restaurant facilities
  • Vodafone discounts for new contracts
  • Child Care Vouchers
  • Excellent working conditions
  • Free onsite parking


If the role of Outbound Sales Advisor sounds like the role for you then apply now!


Optical Express surgeons have performed over 1 million refractive surgery procedures worldwide. In a recent survey of 252,179 Optical Express patients, over 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing refractive surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study completed in September 2014 of 336,381 Optical Express patients with the most common prescriptions we treat, over 99% achieved 20/20 vision or better following treatment.

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