Clinical Administrator - Glasgow

Job ID
Permanent Full-Time
Job Category
Support Functions


Job Title: Clinical Administrator

Location: Glasgow

Contract: Full Time, 40 hours

Salary: Competitive


We are currently looking for an experienced Administrator to join our Clinical Services Team. The Clinical Administrator role will be responsible for general administration duties as well as ensuring compliance standards are consistently being met.  Building effective relationships is essential for this role, as well as excellent attention to detail.


Optical Express surgeons have performed more than 1 million eye surgery procedures in the UK and over 2 million eye surgery procedures worldwide. In a survey of 292,408 Optical Express patients, 99% told us they would recommend us to their family and friends. Globally, our ophthalmic surgeons have a combined surgical experience of over 1,000 years practising ophthalmology and over 700 years performing eye surgery. Every year in the UK, more than double the number of patients trust Optical Express to perform their laser eye surgery than any other provider. In a study of 177,555 Optical Express patients with the most common prescriptions we treat, 99.1% achieved 20/20 vision or better following treatment.

Key Responsibilities and Accountabilities

To be successful within the role of Clinical Administrator you will be required to have prior experience with the following tasks:


Key Responsibilities:

  • Drafting and sending letters
  • Answering telephone queries and taking concise messages
  • Managing incoming emails and drafting necessary correspondence
  • Scanning and filing documents
  • Completing templates of information
  • Following up with patients by telephone, email and letters to answer basic queries and overcome concerns

Minimum Requirements

Essential Skills:

  • Excellent administrative and organisational skills
  • Meticulous attention to detail
  • Ability to cope under pressure
  • Proficient with Microsoft Office and Outlook
  • Methodical approach
  • Effective communication skills
  • Excellent customer care skills
  • Take clear and concise messages communicating all messages promptly and accurately
  • Adaptable with a flexible approach to work
  • Demonstrates confidentiality, integrity and discretion

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